Overview

The Infosys Cloud practice provides managed services across platforms and models. We ensure the smooth functioning of IT applications and enterprise operations while continuously optimizing cloud services. Our artificial intelligence-driven self-healing processes and automation tools meet the technical and fiduciary requirements of enterprise workloads.

Our cloud brokerage services help you compare cloud services providers based on their service offerings, capabilities and pricing policies. Our self-service portals simplify provisioning of Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), Enterprise-as-a-Service (EaaS), Database-as-a-Service (DBaaS), and Disaster Recovery-as-a-Service (DRaaS).

Policy-based cloud orchestration ensures security and streamlines resource management in multi-supplier cloud services environments. Our comprehensive suite of managed services improves IT and network management, while providing visibility into costs.

Infosys facilitates data replication across physical, virtual and cloud-based infrastructure, which enables superior cloud management and disaster recovery.

Infosys Cloud Managed Services span across provisioning, operations, monitoring, security, performance management, support, and sustenance of private, public and hybrid infrastructure.

Our services adhere to clearly defined Service Level Agreements (SLAs) with assured service levels. Other than the below mentioned standard SLAs, we also offer services with SLAs as per our customer’s requirements.

Standard support coverage types:

  • Gold - 24x7 support coverage
  • Silver - 16x5 support coverage
  • Bronze - 8x5 support coverage

Each of these standard SLAs have the following assured service levels:

Type of service Assured service time
Incident Response
  • Critical : Max 15 minutes
  • High priority : max 30 minutes
  • Medium priority: Max 4 hours
  • Low priority: Max 8 hours
Incident Resolution
  • Critical : Max 4 hours
  • High priority : Max 6 hours
  • Medium priority: Max 24 hours
  • Low priority: Max 36 hours

Infosys cloud managed services are available in pay-as-you-use as well as conventional pricing models.

TALK TO OUR EXPERTS

Success story: Infosys migrates enterprise workload to AWS Cloud for Australian wealth management company

As the primary service integrator, we defined processes, procedures and operational responsibilities in a multi-vendor cloud ecosystem supporting four million users.

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Challenges & Solutions

Business Service Assurance suite monitors cloud and hybrid systems at the business process and resource level.

Integrated service delivery guarantees performance and helps achieve goals defined in service level agreements.

Machine learning algorithms proactively monitor and analyze service logs to predict incidents and prevent issues.