The Infosys Cloud practice provides managed services across platforms and models. We ensure the smooth functioning of IT applications and enterprise operations while continuously optimizing cloud services. Our artificial intelligence-driven self-healing processes and automation tools meet the technical and fiduciary requirements of enterprise workloads.
Our cloud brokerage services help you compare cloud services providers based on their service offerings, capabilities and pricing policies. Our self-service portals simplify provisioning of Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), Enterprise-as-a-Service (EaaS), Database-as-a-Service (DBaaS), and Disaster Recovery-as-a-Service (DRaaS).
Policy-based cloud orchestration ensures security and streamlines resource management in multi-supplier cloud services environments. Our comprehensive suite of managed services improves IT and network management, while providing visibility into costs.
Infosys facilitates data replication across physical, virtual and cloud-based infrastructure, which enables superior cloud management and disaster recovery.
Infosys Cloud Managed Services span across provisioning, operations, monitoring, security, performance management, support, and sustenance of private, public and hybrid infrastructure.
Our services adhere to clearly defined Service Level Agreements (SLAs) with assured service levels. Other than the below mentioned standard SLAs, we also offer services with SLAs as per our customer’s requirements.
Standard support coverage types:
- Gold - 24x7 support coverage
- Silver - 16x5 support coverage
- Bronze - 8x5 support coverage
Each of these standard SLAs have the following assured service levels:
|Type of service
||Assured service time
- Critical : Max 15 minutes
- High priority : max 30 minutes
- Medium priority: Max 4 hours
- Low priority: Max 8 hours
- Critical : Max 4 hours
- High priority : Max 6 hours
- Medium priority: Max 24 hours
- Low priority: Max 36 hours