HfS case study details how a Digital OneOffice is delivering world class customer experiences

Gain insights from this remarkable execution playbook scripted by HfS Research on Cisco Systems transformative ITO+BPO journey and #ReimaginingBPM partnering with Infosys. This white paper highlights the exemplary effort Infosys executed for Cisco Systems in eliminating repetitive steps and optimizing the sales order fulfillment process, designing, deploying RPA solutions and application of cognitive analytics.

This paper narrates a partnership of 17 years, delivering execution excellence across ITO & BPO service lines. Infosys approached this partnership strategically and implemented substantial transformative solutions to bring significant value to Cisco and its customers. This case study highlights Cisco’s 1st Phase of World Class Customer Service initiative which achieved 40% cost reduction and eliminated 3 million hours of user effort.

This case study is a wonderful testament of the Automation-based transformative solutions we provide to our Global Clients.