The COVID-19 crisis had disrupted the workforce and drastically impacted the operating model for most enterprises. More than ever, organizations have started prioritizing business process continuity, which translates to accomplishing all tasks remotely without any drop in quality. With face-to-face interactions made redundant, companies are grappling with arriving at the right technology, processes, policies, and management styles that are more suited to the digital way of working in the next normal.
During this pandemic crisis, Infosys, as a company has evolved and reengineered the approach to work. We developed this approach based on a detailed study of nearly 150,000 Infosys workers working over 2,500 projects across geographies including 25,000 project documents and 20,000 work-tickets between August 2019 - August 2020.
This study aimed to understand from teams managing technology services, the following three factors:
Top 4 factors that bumped up productivity levels for remote workers
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