The utilities sector is undergoing a modernization revolution, similar to what other industries are experiencing as a part of the digital transformation wave. Increased technology adoption and enhanced customer-centricity are crucial for this sector. At the same time, complying with stringent regulations and effectively sharing information with customers will provide a competitive advantage to electricity distributors/ electricity distribution network operators (DNOs).
Infosys Service Management for Electricity Distribution (SMED) solution, based on Microsoft Dynamics Customer Relationship Management (CRM) solution, offers several niche features to optimize customer service and experience. This solution creates structured business processes that provide a focused approach to customers, and ensures compliance with regulatory norms, which are configured based on business and regional requirements.