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REF-OR-M Solution for HR Help-Desk

Overview

The REF-OR-M solution for HR Help-Desk offers a pre-configured, end-to-end reference solution, tailored to suit varied set of needs related to provide an easy and cost-effective way of handling company’s daily HR needs. It provides a quick way to get information from a variety of channels and devices. It is your employee’s first stop for everything from policies and procedures to information to submission of questions. It manages employee’s interaction, organized self-service, and case management.

It comprises end-to-end process flows, and proven best practices from successful D365 transformation engagements to achieve greater business value with Microsoft Dynamics 365.

Single source of employee information representing all channels and employee touch points

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Brochure - REF-OR-M Solution – HR Help-Desk

Line

Challenges & Solutions

Reduced call handle times
Consistency across agents
Reduced training times
Reduced context switching
Increased employee satisfaction

Enhanced compliance to legal issues, disputes, harassment, etc.
Detailed case history
Various analytics reports help in understanding employee satisfaction level
Reports help in future HR planning of policies and attention to hot areas

Fewer calls handled by HR
Frees up resources for more strategic work
Cases are resolved faster

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Accelerating digitization and delivering on customer experience for BJ Services

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