The REF-OR-M solution for HR Help-Desk offers a pre-configured, end-to-end reference solution, tailored to suit varied set of needs related to provide an easy and cost-effective way of handling company’s daily HR needs. It provides a quick way to get information from a variety of channels and devices. It is your employee’s first stop for everything from policies and procedures to information to submission of questions. It manages employee’s interaction, organized self-service, and case management.

It comprises end-to-end process flows, and proven best practices from successful D365 transformation engagements to achieve greater business value with Microsoft Dynamics 365.


Challenges & Solutions

  • Reduced call handle times
  • Consistency across agents
  • Reduced training times
  • Reduced context switching
  • Increased employee satisfaction

  • Enhanced compliance to legal issues, disputes, harassment, etc.
  • Detailed case history
  • Various analytics reports help in understanding employee satisfaction level
  • Reports help in future HR planning of policies and attention to hot areas

  • Fewer calls handled by HR
  • Frees up resources for more strategic work
  • Cases are resolved faster