We offer a host of industry/LOB solutions built on our Reference Organization Model (REF-OR-M) framework. Each D365 industry/LOB solution, built using the REF-OR-M framework, is a preconfigured, end-to-end reference solution, tailored to an industry or line of business. It comprises of end-to-end process flows and proven best practices from successful D365 transformation engagements to achieve greater business value.
The key building blocks of our REF-OR-M framework are:
The REF-OR-M solution built for modern CX in banking, is a preconfigured, end-to-end reference solution, tailored to suit customer experience practices for the banking sector. Our solution comprises of end-to-end process flows, foundational solution components, and proven best practices from successful D365 transformation engagements in the banking business, brought together in a unique solution concept to achieve greater business value with Microsoft Dynamics 365.
With our solution, bankers can put customers at the center of their business model and plan for products/offerings to align with the customer needs/goals
360 degree view of customer transactions helping in personalizing all these transactions at scale, so that customers know that they are important
Provide the right digital and omni-channel experience to customers
Relevant analytics/reporting about the customer details, current holdings/purchase information, service tickets, and grievances