The client is a leading international financial services group providing a comprehensive and integrated range of financial services across Australia, New Zealand, and United Kingdom with over 50,000 users globally.
The client’s banking front end systems were integrated with SAP ECC, BW, SRM, MDM, PI, Portal, SEM, and Bank Analyzer systems for financial and management reporting. The client engaged Infosys for continuous monitoring and support along with proactive maintenance and value-added services.
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SAP portfolio services program to improve maintenance, support, and planning standards and policies
Infosys introduced an SAP portfolio management services program to define and implement a comprehensive framework covering end-to-end SAP services support, strategy, and planning services.
The managed services contract was accountable for strategy, planning, and the entire lifecycle of end-to-end technical and design services of SAP applications. Infosys helped the client deliver a seamless, consistent, and integrated customer experience to ensure better decision-making and effective resolutions.
Infosys supported the client through its collaboration tools, Kaizen methodology, and design thinking approach to generate proactive feedback. The suggestions and innovation helped the client deliver multiple service improvement initiatives with significant business value.
Reduced turnaround time with around 70% fewer tickets, 60-70% manual effort reduction, and 100% SLA adherence
Infosys suggested multiple technology roadmaps following the 'Architect for Simplicity' principle to align with the client’s strategic vision of leveraging cloud technologies
On-time and within budget implementation of large transformation programs in finance, human resources and purchase
Realized faster return on investment due to iterative planning and quicker releases by adopting agile methodology for critical projects