Resolution Hubs

Building a Workplace Where Every Voice Matters

At Infosys, we believe that a positive workplace is built on trust, respect, and the ability to speak up without fear. Our Resolution Hubs provide employees with safe, accessible, and trusted channels to raise workplace concerns and seek support when they need it. They are an integral part of our commitment to employee wellbeing, ethical conduct, and responsible business practices. Guided by the principles of fairness, confidentiality, natural justice, sensitivity, and non-retaliation, our Resolution Hubs ensure that concerns are reviewed objectively and addressed with care and respect for everyone involved.

Supporting a Speak-Up Culture

We encourage employees to share concerns, ask questions, and seek resolution through a structured framework designed to promote transparency, accountability, and trust. Supported by trained professionals, defined governance mechanisms, and independent oversight, our Resolution Hubs help reinforce a workplace where every voice matters.

HEAR (Hearing Employees and Resolving)

HEAR is Infosys' workplace grievance redressal forum. It provides employees with a confidential and impartial platform to raise workplace concerns and seek fair resolution. Supported by trained and neutral panel members, HEAR follows defined SLAs and structured governance processes to ensure objective, timely, and consistent review of concerns across the organization. Employees can raise a complaint through the HEAR WebApp or by the InfyMe mobile application.

Anti-Sexual Harassment Initiative (ASHI)

The Company’s assurance to its employees towards providing a harassment-free workplace is reflected in our key initiative, ASHI (Anti-Sexual Harassment Initiative). As per the Act in India, the Company has constituted Internal Committee (“IC”) in all the Development Centers of the Company across India, for redressal of sexual harassment related matters reported by women employees.

We also have a strong governance and redressal mechanism in the form of GRB (Grievance Redressal Body), to define, interpret and implement the ASHI initiative and is accountable for administering the policy centrally. GRB comprises of External Members, Internal senior members, Investigative Council members and members of office of GRB. We maintain zero tolerance towards sexual harassment and adopt a gender-neutral approach in addressing complaints. All concerns are handled with fairness, neutrality, confidentiality, and protection against retaliation, ensuring a respectful and equitable redressal process for all parties involved.

Upon receiving a sexual harassment complaint, an immediate acknowledgement is sent to the complainant before it is taken up for a formal redressal process in line with the POSH Act and company’s policy on Prevention of Sexual Harassment at workplace.

Whistleblower Policy

We framed the Whistleblower Policy to enable stakeholders to raise concerns regarding any potential violations involving financial irregularities/breach of Infosys’ policies or applicable laws – easily and without any fear of retaliation. The complaints received under the ambit of this policy are reviewed independently, while ensuring anonymity and confidentiality.

Extending the initiative to contract staff

Our commitment to a positive and safe working environment is not restricted only to our employees, but also our suppliers, who provide services in our campuses. Towards this endeavor, we conduct mandatory sessions on the ASHI and the grievance redressal processes. These sessions are covered in nine vernacular languages currently. Emergency/Safety cards with important contact numbers are also handed over to all Infosys employees and employees of such suppliers. In addition to this, we have also placed complaint boxes at designated buildings within campuses to enable anyone to raise written complaints, conveniently. With respect to workplace grievances impacting a positive work environment, the Company accepts and acknowledges concerns from employees/contractors/ anonymous parties. Such grievances undergo a neutral review in line with the principles of natural justice.

Committed to Continuous Improvement

Beyond grievance resolution, Infosys invests in awareness, education, leadership accountability, and preventive initiatives that help foster respectful workplace behaviors and a culture of inclusion. Insights from our Resolution Hubs help strengthen policies, processes, and employee experience across the organization.

Our Commitment

Through our Resolution Hubs, we strive to create an environment where employees feel heard, supported, and empowered. By promoting employee voice, protecting confidentiality, and ensuring fair and impartial review, we reinforce a workplace culture founded on dignity, respect, accountability, and trust.

At Infosys, we believe that every voice matters. Through our Resolution Hubs, we are committed to fostering a culture of trust, respect, and accountability, where employees feel empowered to speak up, seek support, and contribute to a positive and inclusive workplace.