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Infosys Consulting

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  • Blockchain Technology and the Financial Services Market

    Blockchain Technology and the Financial Services Market

    Distributed ledger and blockchain are about to cause major business transformations in the financial industry. Infosys Consulting, in partnership with HHL Leipzig Graduate School of Management, has published a white paper providing a high-level business-case viewpoint on the potentials and limitations of the blockchain technology. The most promising use cases were identified in cross-border payment transactions, trade finance and in the Over the Counter (OTC) market. Drawing from a broad range of statements from experts from both Infosys Consulting and institutions from various sectors of the industry, this paper gives an analysis of the status quo in each of these fields and shows where and how blockchain technology could be used or is already deployed.

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  • Planning to acquire? Build a merger ready organization to realize the benefits of acquisition

    Planning to acquire? Build a merger ready organization to realize the benefits of acquisition

    Successful mergers and acquisitions (M&A) transactions are often perceived as indicators of improved executive and corporate performance. Companies consistently scoring high on success demonstrate strong internal readiness and adaptable structure that enable them to efficiently onboard the acquisitions. However, becoming a merger-ready organization is no simple endeavor and requires laser focus and continuous effort by corporate. The paper discusses the number of steps senior executives can undertake to prepare the organization for potential integration.

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  • Next Generation Customer Analytics

    Next Generation Customer Analytics

    In the age of digitalization, changes in customer behavior and higher expectations with regard to user experience have brought new challenges for financial services providers. Although organizations have access to a huge volume of customer data, many of them are unable to extract relevant information or use data to introduce measures that strengthen customer satisfaction and loyalty, and ultimately boost company profits. By using next generation customer analytics as part of a holistic customer relationship management strategy, financial services providers can develop sustainable, long-term and profitable customer relationships.

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  • Social Enterprise

    Social Enterprise

    Although social media has experienced exceptional growth and reach in recent years, very few companies have succeeded in leveraging social technology to achieve important business objectives such as increasing productivity, reducing costs or improving the success rates of new products. In order to exploit this enormous potential and establish a social enterprise, a long-term strategical approach is crucial. This requires a comprehensive understanding of the changing behaviour and requirements of increasingly sophisticated users with regard to collaboration and communication, in addition to the introduction of IT solutions.

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  • Rethinking credit lending

    Rethinking credit lending

    The lending industry is undergoing a tectonic shift that’s disrupting its landscape, threatening to topple existing traditional lenders, and making way for new-age FinTech players. With these new players leveraging technology and big data to reimagine credit underwriting and lending processes, traditional lending groups within financial institutions run the risk of redundancy if they remain inertial to change. To meet these new challenges, financial institutions (FIs) need to renew and upgrade their legacy systems and bring in new processes to replace their outmoded ones. This paper examines what’s driving FIs to reinvent themselves alongside the prevalent market trends and innovations in the lending industry, and recommends what FIs can do to not only survive but flourish in this new environment.

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  • Can’t buy me love - Innovation in the CPG Industry : A call to action

    Can’t buy me love - Innovation in the CPG Industry : A call to action

    Futurist Ray Kurzweil said “The Singularity is near”. “The Singularity” will happen in 2045 – intelligent machines will design other even more intelligent machines. The jury is yet out on what might happen after that, however, at least till that time humans must invent new products, services and experiences. It is time for the CPG industry to orchestrate and deliver memorable experiences for consumers, and in such a way that memory itself becomes the product — the ‘experience.’ This paper talks about three key steps that the industry must take to create memorable experiences for consumers.

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  • Supply chain analytics solution: The need of the hour

    Supply chain analytics solution: The need of the hour

    Ignorance might be bliss in some situations. However, in the current geopolitical and economic environment, global sourcing teams must clearly understand as to what is going on in their respective supply chains. The Infosys Supply Chain Analytics solution will assist retailers and brands to minimize the impact of demand uncertainty and global supply chain risks. This whitepaper talks about how the solution can help clients make informed supply chain decisions.

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  • Flexible fulfilment from store: Strategies to optimize cost and de-stress supply chain

    Flexible fulfilment from store: Strategies to optimize cost and de-stress supply chain

    In the brave new world of omni-channel retailing, there is a significant push to build front-end capabilities to capture customer mindshare and wallet share as well. However, the back-end fulfilment channels are increasingly becoming more and more stressed – ultimately resulting in poor customer service. Leading retailers are closely analyzing fulfilment channels to bring innovations and reduce customer delivery time. Read to understand how Infosys can help retailers achieve their flexible fulfilment vision.

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  • Approach to “the elemental impurities risk management” in pharmaceuticals

    Approach to “the elemental impurities risk management” in pharmaceuticals

    Elemental impurities risk assessment is a critical activity mandated by regulatory bodies. International Conference of Harmonization (ICH) developed its guideline for elemental impurities, such as the Q3D and ICH Q9 - which is a risk-based quality control strategy. The elemental impurities in the drug products could affect the stability and efficacy of the finished product. Drug impurities can also have a hazardous effect on patients, and therefore must be monitored and controlled during the entire manufacturing process.

    The need to create a uniform approach to assess elemental impurities was to minimize toxicological effects and to create global standards in drug manufacturing. For centuries, pharmaceutical industries were using manual or simple laboratory instruments and methods to calculate elemental impurities. These tests were not advanced enough to provide detailed analysis of the impurities. However, with the advancement in technology, toxicology assessment from excipients and application program interfaces (APIs) have become easier and accurate. Infosys has a strong understanding of the regulation processes around elemental impurities, and can work with pharma companies to meet regulatory standards.

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  • Value based contracting and reimbursement: The new payment paradigm

    Value based contracting and reimbursement: The new payment paradigm

    Value based reimbursement are often complex and costly to implement. Infosys delivers a pragmatic strategy, for your contracting and reimbursement processes. The Infosys approach can help your enterprise validate administration optimization opportunities, refine metrics, performance, as well as examine the analytics maturity of your business, and operations. Today the healthcare industry aim is to transition from information overload, to predictable insights and business performance. Read this whitepaper to understand how our method yields better insights, to support the management of fluctuating revenue and margins.

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  • How big data proves to be a big deal to the pharmaceutical industry

    How big data proves to be a big deal to the pharmaceutical industry

    The pharmaceutical industry is increasingly being inundated with data, most of which cannot be leveraged. As a consequence, companies that cater to this industry are left with vast amounts of un-leveraged and underleveraged data. Big data analytics makes it possible to harness this data and gain timely insights for making better business decisions. From its potential benefits to the complexities inherent in setting up and sustaining the capability, big data proves to be a big deal. This paper discusses critical aspects that should be addressed when setting up the capability; a framework for identifying and shortlisting use cases in a sustainable manner; and some sample pharma use cases.

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  • Oilfield asset management: Equipment track and trace with RFID-SAP integration

    Oilfield asset management: Equipment track and trace with RFID-SAP integration

    The oilfield equipment supply chain is grappling with challenges posed by new regulations, operational inefficiency, lack of visibility, and the pressure to increaseprofitability. The inability to efficiently track and trace equipment for logistics and repair impacts profit and hinders asset performance. This paper reveals how the integration of RFID with SAP systems can be leveraged to build a robust equipment tracking solution that eliminates inefficiency and provides improved visibility and control.

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  • Indian medical device industry: Current state and growth opportunities

    Indian medical device industry: Current state and growth opportunities

    Despite being valued at over US$3 billion and considered a growth-oriented market, the Indian medical device industry faces many challenges such as archaic regulatory standards, high import dependency, and lack of tax incentives. This whitepaper looks at market dynamics specific to India and provides recommendations to tap the full potential of the industry.

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  • A consulting approach to unique device identifier (UDI) adoption

    A consulting approach to unique device identifier (UDI) adoption

    The Food and Drug Administration’s (FDA) ruling on mandatory tagging of medical devices with a unique device identifier (UDI) has created a new market for the IT services sector to facilitate UDI adoption by device manufacturers. This point of view presents a detailed strategy for UDI adoption.

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  • The PLM domino effect – redefining the future of product development

    The PLM domino effect – redefining the future of product development

    Marcus Aurelius once said, “the obstacle has become the way.” The obstacle of vague customer feedback collected in disparate and disconnected systems has now paved the way for next-generation customer feedback-based product development in the world of the Internet of Things and sensors and immersive devices. In this paper, we explore how these series of technological changes are having a domino effect and helping in the evolution of product development, led by innovation and evolution in product lifecycle management.

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  • Can you hear me now?

    The optimal approach to new product development – even when times are tough and R&D dollars are limited – is to connect R&D to customer needs, the product portfolio, and the product’s business case.

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    Value diagram

    Companies often invest in large transformation initiatives with the focus on generating value for both the business and its customers. This article outlines a tool – the value diagram – for ensuring these value goals are met.

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    The myth of buy-in

    Most companies attempt to change employee behavior by chasing the open-ended goal of ‘buy-in’. The author makes a case for a more pragmatic approach that focuses on clear goals, preparation, and accountability.

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    Doing a global digital marketing campaign?

    Given the proliferation of digital channels that are available to today's marketer, managing global campaigns is becoming increasingly complex. Find out whether a digital marketing platform can help your business.

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    Dialogue with Dean Sally Blount

    Sally Blount shares her views on leadership, social networking, women in business, and the most common mistakes in business strategy.

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    Metrics whac-a-mole

    Most metrics programs have become meaningless exercises in paper shuffling that don’t deliver the results expected. The authors explore the common root causes of the problems behind this and provide a framework for correcting them.

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    The journey

    Our Customer Experience Maturity Model can help you in your journey to customer-centricity by providing clear direction in the critical areas of customer insight, customer culture, and a deliberately ‘designed’ customer experience.

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