A leading US Regional Bank offers retail and commercial banking products and services to individuals, small businesses and commercial industries. The US Regional Bank aspired to migrate from its existing platform to transform its service management landscape.
The US Regional Bank partnered with Infosys to implement ServiceNow, along with their flagship product called ESM Cafe, to deliver a comprehensive and scalable solution for its end users. Their objective was to achieve a “one-stop” platform to enable self-service, improve asset management and shorten onboarding time.
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Improved service management with hybrid agile delivery
Self-service removed the need to contact service desk, resulting in significant cost savings
Controlled CMDB through agentless discovery and seamless integration with improved asset inventory
Automated workflow-based Service Catalog expedites the approval and fulfilment process improving the net promoter score and the resolution time by 100%