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Consumer Banking Services

Overview

The last couple of years were marked by challenges in operational excellence and greater customer engagement for banks. While digitalization, mobile banking and open banking have dominated the headlines, legacy modernization, cloudification and business process optimization also had their fair share in the yearly IT budgets of banks.

Meet the ever increasing superior user experience and cutting edge functionality needs of retail banking customers and service providers

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  • Digital onboarding
  • Omni-channel banking
  • Mortgage
  • Consumer lending
  • Personal financial management
  • Core banking systems
  • Consumer banking analytics
  • Accounting/Transaction reconciliation
  • Next Generation branch banking
  • Self-service enablement
  • Pricing, billing and charges
  • Open banking

Infosys provides end-to-end services for consumer banking transformation that includes business case development, business process re-engineering, BA CoE, product implementation and benchmarking of digital banking channels along with a traditionally strong ADM suite.

We collaborate with internal technology labs, our subsidiary EdgeVerve and our time-tested partner product vendors, to create and leverage best-in-class proprietary/customized solutions across the consumer banking landscape to help our clients deliver superior experience to their customers while executing their business at enhanced efficiencies

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Open banking and API banking are accelerated with Infosys Banking API Platform by rapidly integrating third-party providers (TPPs).

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Challenges & Solutions

Infosys Assist Edge

A multi-channel Customer Care solution with capabilities including Intelligent FAQ, click to call, click to chat, agent dashboard, video calling and many more. The solution was implemented at a top 3 US bank and the largest telecom provider in the US. Assist edge can sense, influence, fulfil and serve the needs of digital consumers and leverage the potential of the existing bank’s ecosystems.

Infosys Location Based Services Platform

Infosys LBS is a horizontal platform which helps implementing any kind of Location needs of an enterprise (be it outdoor or Indoor tracking). It allows building location driven customized solutions quickly to address specific needs of enterprises.

Benchmarking framework for Digital Channels

Comprehensive framework to rate and benchmark Banking Channels( Online Banking, Mobile Banking etc) with the next generation capabilities required to deliver superior Customer experience.

Infosys CreditFinance Edge

  • Web-based solution that provides fully integrated master, primary and special Credit servicing functions in one product
  • Designed to provide global servicing capabilities through dynamic multi-language, multi-currency and multi-lending products
  • Platform architecture accelerates rapid onboarding and servicing variety of asset classes and credit types with minimal customizations
  • Business Intelligence engine delivers powerful on demand reporting, analytics and surveillance of lending portfolios