Overview

Enterprises operate in an increasingly complex world disrupted by new digital technologies that throw up opportunities and threats from unexpected places. The challenge is to be able to sense, respond quickly, frequently and almost instinctively, after analyzing them like living creatures do. This is the vision driving the Live Enterprise – the organization that is always ready for what's next. There is a need to reimagine Application Management Services (AMS) strategy to create an enterprise IT and application landscape that supports the realization of this Live Enterprise vision.

Infosys Live Enterprise Application Management Platform (LEAP). provides a platform-centric approach for AMS services that makes application management agile, intelligent, integrated, resilient and business aligned thereby enabling enterprises realize the live enterprise vision.

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How we can help

Empowering enterprises by reimagining their AMS solution for Live Enterprise

 
Improve user experience and first call resolution challenges

Improve user experience and first call resolution challenges

By providing conversational application support through intelligent chatbots to answer queries through natural language interfaces instead of complex forms.

 
Remove inefficiencies with manual operations

Remove inefficiencies with manual operations

We enable the IT systems to sense and analyze the application and maintenance related data to drive advanced automation including Cognitive automation, RPA and intelligent routing which significantly augments support engineers' productivity

 
Improve Operational Resiliency

Improve Operational Resiliency

We help to constantly analyze the monitoring telemetry data to proactively identify anomalies, draw insights and correlations by applying AI and ML alogorthims and trigger auto healing actions to prevent application outages and improve the system resiliency following SRE principles

 
Align support tasks to business goals

Align support tasks to business goals

We help to define and model customer journeys and value streams as a digital twin and proactively monitor associated business process driven metrics with a business control center to align support tasks to business goals.

Our Offerings

Discover our latest Solutions on Infosys Live Enterprise Application Management Platform (LEAP)