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Enhancing Service Delivery with Real-time Visibility in Cloud Service Assurance Solutions

Overview

The Infosys Cloud practice offers service assurance solutions for hybrid and native cloud infrastructure. Our context-aware, autonomous solutions enhance IT service outcomes via end-to-end configuration and performance management. Our self-learning operations model improves quality of service by predicting usage, processing and storage requirements, and enabling seamless capacity upgrades / migration from cloud to cloud.

Our Cloud Service Assurance Suite identifies the root cause(s) of service / performance issues and provides actionable intelligence to resolve issues at the source. Our cloud orchestration approach, Cloud Governance methods, and advanced algorithms for service assurance simplify configuration management, while preempting application / service outage.

We leverage DevOps automation and cloud usage analytics to provide resources on-demand. Automated provisioning and monitoring of cloud stacks improves service management and delivers a consistent user experience.

Infosys Cloud Service Assurance Suite provides real-time visibility into network, compute and storage systems as well as interdependencies between subsystems to manage workloads and boost service delivery.

Enhancing Cloud Service Assurance Solutions with Proactive Application and Network Dashboards

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Success story: Infosys migrates enterprise workload to AWS Cloud for Australian wealth management company

As the primary service integrator, we defined processes, procedures and operational responsibilities in a multi-vendor cloud ecosystem supporting four million users.

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Challenges & Solutions

Self-service portals enable rapid deployment of cloud management services.

Persona-based insights facilitate informed decision-making, including cloud brokerage services for partners.

Single window access simplifies resource consumption, improves governance, and supports consolidated billing.

Resource Center

Offering

Infosys IMS Suite for cloud management transforms IT

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Insights

The CNCF technology stack simplifies native cloud applications

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Case Study

Cloud managed services increase global footprint of retail enterprise

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Client Speak

Infosys helped us stabilize our systems, improve our service: Mary Curnock Cook, former Chief Executive, UCAS

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