Agile transformation for a healthcare insurance company

Situation

Our client, a leading healthcare insurance provider, was challenged due to high amount of rework in defect detection and had less agility to respond to changing business scenarios

Solution

Infosys Consulting tackled the challenge by creating a custom evaluation on solution. This provided automation, system synergies, process improvements, integrated quality, and cycle time reductions.

• DRE improved to > 98%: Compliance DRE > 99%
• Defects slipping into system testing reduced to ~57%
• QA effort reduced to ~28% of the total project effort
• Progressive automation in the ICD-10 program has reduced effort by 15-20%
• Reduced time to market: 2-3 release opportunities every month