Experience Transformation & Innovation (XTI)
Leveraging the latest tools and accelerators to support the journey to operational excellence and competitive advantage, while scaling innovative approaches to sales and marketing effectiveness.
From creating seamless customer experiences, to delivering breakthrough products, we leverage the latest digital tools to support organizations on their journey to operational excellence and competitive success. Our proven accelerators and methodologies harness disruptive tech like artificial intelligence, advanced analytics, and data science to drive transformation at scale and identify the next wave of business opportunities.
A snapshot of our key XTI offerings include:
- Enterprise Innovation Management
We elevate your approach to innovation by diagnosing your current state and creating actionable recommendations. Our team will operationalize an ‘innovation engine’ to which we connect our ‘innovation as a service’ plug-ins: problem-finding, ideation and prototyping, value modelling, upskilling, tooling, technology, and our innovation studios.
- The Product Powered Organization
We enable CXOs to create the perfect environment for innovation to flourish and for customer experience to thrive. Our experts will create the organizational design and operating model, embed a product mindset and culture, and lead your transformation with hands-on experienced talent to design and build products for tomorrow.
- Experience Operations
We help you optimize your digital ecosystems to better acquire, convert, retain, and serve the digital customer. Spanning the customer lifecycle and core digital ecosystems of content, CRM, commerce and customer service, we help clients set and execute strategy for operations, optimization, personalization, and privacy management. Our solutions can lower the cost to serve and drive key growth and improved customer satisfaction.
- Digital First Customer Service
We provide proactive, digital first and data-driven service strategy and operating models to improve customer engagement and optimize cost to serve. We bring in best practices and manage implementations for omnichannel contact orchestration, effective interactions, enhanced operational productivity and modernized customer interaction platforms.
From creating seamless customer experiences, to delivering breakthrough products, we leverage the latest digital tools to support organizations on their journey to operational excellence and competitive success.
Scale innovative approaches for a competitive advantage.
To learn more, please contact our experts:
Global Head: Chris McNally