Insights
Patient support program strategy and execution with major global pharma company
Situation
Our client is a major and long-established global pharma company with a mission to be the premier innovative biopharmaceutical company. Their patient support program is major focus area to improve real world effectiveness for drugs, by reducing barriers and bottlenecks throughout the care lifecycle with help of technology. With proper analysis of PSP data and proactive solutioning of general challenges, major improvements can be made in the care ecosystem for future patients, improving real world outcomes. The key aim of this program is to create a holistic analytics solution which can maximize the benefits and learnings from available data and help resolve challenges in the patient journey.
Solution
- This is multi-million program focused on the North America geography driven by Infosys Consulting’s strategy and executed in collaboration with various data and analytics workstreams and client stakeholders.
- Infosys Consulting played a critical role working with the business to identify key KPIs which can bring strategic value.
- This was a challenging program considering the sensitivity of data requiring multiple levels of reports with strong security measures to show only the required level of detail.
- A very thoughtful set of KPIs were defined on aggregated and anonymized data to identify larger trends across patients to trigger the right interventions aimed towards key objectives.
- In later phases, other datasets were also combined to improve distribution and availability of products at required locations based on usage trends.
- The program was implemented with agile methodology, and each phase involved defining and designing KPIs and analytics reports which were prototyped for early improvements and productionized for consumption at scale.
