Skip to main content Skip to footer
Offerings

REF-OR-M Solution for Citizen Safety Services

Overview

The REF-OR-M Solution for Citizen Safety Services offers solution components for efficient Citizen engagement and experience with service metrics, Omni channel case and SLA management, customer facing virtual assistants, AIML based targeting, personalization, sales management, scoring, for enhanced high-value interactions with mobility for easy reporting and self service.

Addresses the Safety Reports’ Management and Processing across multiple stages for protection of all segments of citizens- children, adults and senior citizens.

Line

Challenges & Solutions

Increase productivity and turnaround time with stage wise business process flow, automated notifications, auto generated task checklist, quick data entry and Outlook integration.

Increased automation and business process management resulting in overall enhanced safety management.

Modern day interface for better user experience, optimal viewing and enhanced performance.

Mobile app with limited yet necessary functionalities with offline capability, address validators, Chat Bots, SharePoint Integration for collaboration.

Responsive design for rendering on any screen, device (tablets/ phones), browser and orientation, yielding similar experience.

Resource Center

Report

Infosys wins 2019 Microsoft Global Alliance SI Partner of the year

Read More
Testimonial

Microsoft acknowledges Infosys as one of its key GSI partners who can think of the one Microsoft Story

Watch Video
Clients Speak

Chobani partners with Infosys for digital transformation

Watch Video
Testimonial

Electricity North West ushers strategic transformation with Infosys and Microsoft Dynamics CRM

Watch Video

Request for services

Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better.

All the fields marked with * are required

You must read and agree to the Privacy Statement before submitting
Please fill all required fields

Thank you for connecting with us. We will respond to you shortly.