The REF-OR-M solution built for Connected Field Service, is a preconfigured, end-to-end reference solution, tailored to the field service line of business. The solution comprises of end-to-end process flows, foundational solution components, proven best practices from successful D365 transformation engagements, brought together in a unique solution concept to achieve greater business value with Microsoft Dynamics 365.

The REF-OR-M solution for Connected Field Service offers solution components for efficient field service management, predictive maintenance, improved field force productivity, mobility, and remote assistance resulting in enhanced customer experience.

Enabling optimization of field operations with predictive modeling, remote assistance, and automation for field tasks with enhanced efficiency in field service management leading to enriched customer service.


Challenges & Solutions

Create, update, and manage work order assignment, schedules, and RSO

Offline support via knowledge base and remote assist for improved productivity

Easier work order creation and IoT-enabled predictive maintenance

Employing digital channels like web, bots, voice, and mobile for faster service and feedback