Recognitions
Infosys Recognized as a Leader in NelsonHall's Salesforce Services NEAT 2026 Across All Seven Evaluated Salesforce Services Segments
Recognition highlights Infosys' strengths across Agentforce, Data Cloud, Salesforce Clouds, industry-specific solutions, and global delivery capabilities.
NelsonHall recently published its Salesforce Services NEAT 2026 assessment, which analyzes the performance of vendors offering Salesforce services. The assessment evaluates providers on their ability to deliver immediate benefits and their ability to meet future client requirements.
NelsonHall recognized Infosys as a Leader across all seven evaluated Salesforce Services segments, including Agentforce Services, Industries, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Overall Salesforce Services. This recognition reflects our continued investment in AI, Data Cloud, industry solutions, and enterprise-scale transformation capabilities.
The NEAT report recognizes Infosys’ capabilities in:
- Salesforce consulting and advisory, strengthened through the Simplus and Fluido businesses
- Industry-focused solutions, accelerators, and reusable assets that help organizations accelerate transformation
- AI-led innovation across Agentforce, Data Cloud, and enterprise workflow transformation
- Global delivery supporting large-scale enterprise programs
- Dedicated Centers of Excellence focused on solution development, innovation, training, and upskilling
NelsonHall also highlights Infosys' broad Salesforce services portfolio spanning strategy, consulting, implementation, integration, managed services, and AI-enabled transformation. The report recognizes Infosys' capabilities across Agentforce, Revenue Management, Marketing, Sales, Service, Commerce, Salesforce Industries, MuleSoft, and Data Cloud.
Notable strengths highlighted in the report include:
- Salesforce Industries: Extensive industry reference architectures, prebuilt industry solutions, and process frameworks that help clients accelerate adoption and business transformation.
- Agentforce Revenue Management: Mature quote-to-cash and billing capabilities supported by migration accelerators, transformation frameworks, and operational alignment tools.
- Agentforce Marketing: Structured marketing solution libraries for campaign orchestration, segmentation, customer engagement, and marketing automation.
- Data Cloud: Strong advisory, governance, integration, and data modernization capabilities that help organizations build a foundation for enterprise AI.
- MuleSoft: Enterprise integration capabilities that connect Salesforce with ERP, finance, HR, and other business platforms while enabling unified data and workflow orchestration.
- Agentforce: Industry-focused agent frameworks, reusable assets, accelerators, and AI-driven automation capabilities that support enterprise-scale transformation initiatives.
What NelsonHall says about Infosys
"Infosys has built scale across key Salesforce Clouds, supported by global delivery and specialist capabilities in industry-specific assets and reusable IP. Its capabilities in Agentforce and Data Cloud position it well for integrated data, AI, and workflow transformation for large enterprises where Salesforce needs to operate as part of a wider technology and AI ecosystem."
Download the report to learn more about Infosys Salesforce Services capabilities, strengths, and market positioning.
About NelsonHall Vendor Evaluation & Assessment Tool
NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Agentforce Services, Sales Cloud Services, Commerce Cloud Services, Marketing Cloud Services, Service Cloud Services, and Salesforce Industries Services. Evaluating vendors on both their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’, vendors are identified in one of four categories: Leaders, High Achievers, Innovators, and Major Players. Vendors evaluated for this NEAT are: Accenture, Birlasoft, Capgemini, Coforge, Cognizant, Datamatics, Deloitte Consulting, DXC, Grazitti Interactive, IBM, Infosys, LTM, Mastek, Movate, NTT DATA, Qburst, TCS, Tech Mahindra, and Wipro.
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