Digital and Social Media Marketing Solution for Retail

Overview

The Infosys Customer Advocacy Solution, part of Infosys Cobalt, is an industry solution for digital and social media marketing leveraging Salesforce Marketing, Sales, Service and Experience Cloud to help the retail industry increase consumer loyalty, build on their consumer base, have an ability to proactively engage with them and continually improvise on their marketing strategy.

An advanced marketing solution built using Marketing Cloud and Salesforce platforms to help the retail industry increase loyalty and proactively engage with customers.

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Understand consumer demand better in a non-intrusive/invasive manner
Engage with consumers for ideas on product development and improvements
Predict consumer behavior from their social media conversations and purchasing habits

Brochure: https://www.infosys.com/digital/insights/documents/infosys-customer-advocacy-tool-retailers.pdf