Leader’s Interview: Infosys' AI-Driven Salesforce Innovations

In an interview at Dreamforce, Indranil Mukherjee, SVP and Global Head Infosys Salesforce Services, discussed the company's recent advancements in the Salesforce ecosystem. Infosys has been at the forefront of AI and GenAI, using these technologies to improve customer experiences and operational efficiency. The company has also developed industry-specific solutions and is committed to providing comprehensive business transformation services. Key focus areas for the next 12 months include further investments in business transformation services, continued innovation with GenAI and data offerings, and expansion of BPaaS solutions.