Panel Discussion: Amplify Experience with Live Enterprise
While customer experience has always been a differentiator, the ongoing pandemic has further reinforced the importance of anticipating and meeting customer expectations in real time, the true hallmark of a live enterprise. Companies are expediting their CRM and CX engagements, and using technology to capture, analyze and interpret data to speed up decision-making for customer delight and loyalty.
Watch this panel discussion in which eminent industry leaders share their CX transformation experiences. Take away valuable insights to amplify your customer, employee and user experience.
Vinod Jha, Chief Information & Technology Officer, ARISE IIP, Part of Olam Group
Vinod has more than two decades of rich global experience in driving large IT transformation engagements across Banking, Capital Market, Steel, Power, Utility, Plantation, Agriculture, Infrastructure and Supply Chain domains. He did his Masters in Maths and Computing from IIT Delhi and has done senior management programs at Yale and Harvard.
Aulvin Basyir, General Manager, Center of Competence (CoC), Customer and Digital, Daimler South East Asia Pte Ltd.
Aulvin currently leads Regional Competence Center team in the area of Customer Management (CRM and CDM) with coverage for Asia Pacific, Latin America and Middle East. He did his engineering from Universitas Indonesia and MBA from Universiti Sains Malaysia.
Raja Shah, SVP and Industry Head, Infosys
Raja is responsible for driving strategies and growth for CMT (Communication, Media and Technology) & SURE (Services, Utilities, Resources & Energy) verticals across Asia Pacific, Middle East and Africa. As an expert strategist with over 20 years in the IT industry, Raja helps Infosys’ global accounts to build on their core competencies and offers worldwide knowledge and expertise to customers
Indranil Mukherjee, SVP and Service Offering Head, Enterprise Cloud Applications Services, Infosys
As the global head of Salesforce services, Indranil has overall strategic and operational responsibility for the offerings. He has over 25 years of industry experience. Since joining Infosys in 1995, he has had diverse roles in Sales, Engagement Management and Service Delivery Management delivering large transformation engagements to Fortune 500 clients.
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