Infosys Intelligent Customer Insights for Utilities

Utility enterprises are progressing on their transformation journey for digitization of their business processes with customer-centricity being a key objective. They seek to gain a competitive advantage by developing advanced capabilities using technologies like IoT, predictive analytics and AI models to equip its customer-facing staff with increased insights to better serve their end customers. An analytics solution that leads to enhanced customer experience can help utilities improve market share, reduce customer churn, and ensure healthy profitability.

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