Future-proof your business to meet the ever-evolving customer expectations with Infosys SAP CX offerings
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The future of business demands agility, connectivity, and insights. SAP offers intelligent CX solutions that support end-to-end processes across sales, service, marketing and commerce areas.
Infosys CX services offers comprehensive industry specific service offerings from package evaluation and strategy to implementation and support, helping businesses stay ahead throughout the customer journey.
- SAP Sales Cloud: Empowers sales teams to deliver customer-centric engagements, maximizing revenue and loyalty. Sales Cloud's embedded intelligence streamlines critical selling processes, building lasting customer relationships. Its Gen AI capabilities boost engagement, accelerate sales processes, and enhance team productivity.
- SAP Service Cloud: Revolutionizes customer service experience by creating meaningful connections throughout the customer journey. It leverages intelligent systems to accelerate issue resolution and boost efficiency through AI-driven insights, recommendations, and automation. This streamlined approach enables businesses to deliver superior customer experiences.
- SAP Marketing Cloud/Emarsys Customer Engagement: A powerful platform that personalizes marketing campaigns across email, SMS, social media, and more. It enables marketers to create real-time, one-to-one interactions, nurturing customer relationships and increasing lifetime value. Built-in intelligence and analytics drive data-driven decisions, yielding measurable business results.
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SAP Customer Data Platform (SAP CDP): Enhances customer engagement, conversion, and retention. It delivers relevant, personalized interactions, CDP provides real-time insights across the enterprise and delivers winning engagements, drive growth and boosts revenue.
SAP CDP transforms unknown users into known, loyal customers using a full suite of identity management solutions. It offers Customer Identity and Access Management for B2B and B2C interactions, while ensuring data privacy governance through Enterprise Consent and Preference Management.
- SAP Commerce Cloud: A trusted B2B and B2C platform that delivers customer-grade buying experiences, delighting customers with consumer-level interactions.