Transforming Customer Engagement with AI and Data

Exclusive MIT Podcast Episode: Customer Engagement Platform: AI, Data, and SAP Emarsys for CMOs

Discover how AI and data are revolutionizing customer engagement strategies in this insightful episode of the MIT podcast featuring Joanna Milliken, CEO of SAP Emarsys. Gain expert perspectives on how SAP’s omnichannel customer engagement platform, combined with Infosys’s enterprise capabilities—including Infosys Topaz and Infosys Cobalt—is enabling marketers and CMOs to deliver personalized, real-time experiences that drive measurable business growth.

Watch this episode to:

• Understand the critical role of AI-driven personalization and seamless data integration.
• Learn how real-time customer insights meet evolving marketing demands.
• See how Infosys and SAP Emarsys empower businesses to orchestrate complex, industry-specific cross-channel campaigns.
• Explore how this partnership accelerates digital transformation and fosters customer loyalty.