The client is a US-based multinational conglomerate with mega brand assets across toys, board games and media. The company is committed to creating the world's best play and entertainment experiences.

The client’s legacy ERP system was dated (established more than 20 years ago). It was moderately customized with over 20,000 custom objects. The aging system was unable to scale up to meet the dynamic needs of a growing business and new acquisitions.

Key Challenges

  • The legacy ERP solution was enhanced with 10+ COTS add-ons to support specific business requirements. To ensure minimal impact to business during the transformation, it was important to ensure that the add-ons would work seamlessly with the new system too
  • Unavailability of end-to-end process inventory had led to delays in re-design of critical innovation areas
  • The legacy ERP system was audited by internal and external teams for process compliance and data integrity. A detailed approach was required for the same, and needed to be completed within the scheduled business downtime
  • The client had approved business downtime for just one weekend, making it imperative to optimize all cutover activities including ramp-down and ramp-up in that span

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The Solution

Best-in-class ‘Safe Passage Conversion Methodology’ for system conversion

A typical conversion project involves a minimum of 7 cycles before the actual production cycle gets under way. Infosys has a ‘Fail First’ approach that ensures all unknown gaps are identified in the first conversion cycle itself.

Infosys leveraged its best-in-class ‘Safe Passage Conversion Methodology’ supported by certified tools and accelerators for the system conversion from ECC to SAP S/4HANA. This ensured repeatable success across the mock cycles and reduced dependency on the team.

Standardization, automation and extension of business value chain

  • Cutover plan with thorough detailed work breakdown structure to manage all the tasks
  • Deep understanding of SAP conversion tools (SUM and ATC) helped in efficient planning for exceptions
  • Infosys certified tools were used for automated code remediation in addition to data migration and reconciliation
  • Risk-based testing plan ensured full coverage across the 6 conversion cycles


The new digital business platform was put in place while retaining existing business processes. This minimized business impact and created opportunities for new innovations

Batch processes were replaced with real-time reports to provide real-time business insights for quick and intelligent decision-making

Best-in-class ‘Safe Passage Conversion Methodology’ ensured 10 hours ahead of go-live, providing business early access to the system

The transformation has resulted in a leaner landscape (70% smaller data footprint) and simplified business process that can be easily managed by AMS teams