Case Study
The client is one of the largest electric utilities in the United States. Committed to driving the future of energy, they are bringing clean and renewable energy to a key region through investments in solar delivery, battery storage, greener transport initiatives, and electric vehicles.
The client is undertaking a digital transformation to SAP S/4HANA to modernize operations, improve efficiencies, enhance customer service, and address key challenges in the evolving energy landscape. As part of this transformation, the client is establishing a foundation for process optimization and design. Leveraging data analytics and governance with SAP Signavio, they are fostering a culture of continuous improvement. This is part of the client’s organization-wide effort to align strategy with technology and build resiliency across operations.
Key Challenges
The client was facing some challenges in how their business processes were operating. These included:
- Lack of transparency in how end-to-end business processes were executed and their performance
- Missing business process documentation and absence of well-defined business value drivers or key performance measures
- Limited availability of business SMEs or process owners to share insights on processes, pain points, and improvement opportunities, with no capacity to manually analyze process performance or define baselines for targeted improvements
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Talk To ExpertsThe Solution
SAP Signavio Enterprise Suite core capabilities were implemented with the following objectives:
- Process Insights: Gain quick visibility into current operations and areas for improvement. Generate baseline measurements of key performance indicators and compare them to industry benchmarks.
- Process Intelligence and Analysis: Understand business process execution paths and activities as they are currently performed. Discover and create as-is process maps. Analyze key performance parameters such as average cycle time, on-time delivery, automation rate, manual activities, and rework.
- Business Process Design and Modeling: Innovate and design future business processes, map value drivers to processes, and establish a discipline of business process management. Develop business process documentation to provide transparency and visibility to end users on future processes and their execution.
SAP Signavio-led as-is process analysis, discovery, pain area identification, improvement opportunities, and value analysis for process transformation
Infosys’ SAP Signavio-led transformation approach accelerated business transformation by enabling fact-based design decisions, selecting the right digital capabilities, and optimizing existing IT investments.
Benefits
Created a central repository of all end-to-end business processes, making them transparent and visible to end users
Identified improvement opportunities worth approximately $10 million by re-engineering and redesigning future processes
Established value-driven business process management, continuous process observability, and an ongoing improvement cycle
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