The client is a UK-based multinational beverages manufacturing company.

The client partnered with Infosys to upgrade their reporting processes using SAP SuccessFactors People Analytics. As a leading pioneer in implementing People Analytics for various clients, Infosys has proven experience in executing such rollouts with application support.

Key Challenges

  • Lengthy turnaround time due to lack of automation in the legacy applications
  • Lack of flexibility and customization limited the ability of business users to create custom reports
  • Manual inputs needed at different stages of the reporting process, causing human error and poor user experience
  • High maintenance cost of legacy applications
  • Inability of legacy applications to provide timely business insights and respond to dynamic demand cycles

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The Solution

Streamlined the dashboarding and reporting process through Identity Authentication Service (IAS) and People Analytics

Infosys leveraged SAP People Analytics, part of Infosys Cobalt, to provide a robust, best-in-class, cloud-based reporting tool for over 5,000 users across seven countries. Infosys Accelerated Cloud Transformation (ACT) methodology was used to speed up development and deployment with minimum business disruption.

The implementation leveraged Report Stories, part of SAP People Analytics, to automate reporting. This saved time and effort, and reduced manual error. It also gave the client custom fields and objects to customize reports in line with their business needs.

  • Implemented IAS framework and People Analytics
  • Migrated existing reports and created new report stories
  • Deployed transparent and robust governance structure
  • Delivered objects in an agile way to sync solution delivery with business availability and minimize the impact during the holiday season
  • Created extensive, lucid documentation and training material during the build phase


SAP SuccessFactors People Analytics platform replaced legacy applications, thereby saving up to 30% of application maintenance cost

Established a scalable platform for easy onboarding of other SAP SuccessFactors modules

Report Stories yielded a streamlined, universally accessible, and strategically automated system that improved the average turnaround time by around 25%

Enabled reporting of custom fields and objects, increasing flexibility and enhancing user experience

Self-service allows individuals and departments to add customized features as per business demand and manage their data anywhere, anytime, and from any device