The client is a leader in timber, pulp and paper, and forest-based biofuel with a presence in more than 35 countries across the globe.

They were looking for a strategic partner for on-premises SAP S/4HANA 1909 implementation.

Key Challenges

  • High maintenance costs due to diverse IT landscape with several enterprise applications
  • Lack of efficiency due to process breakdown, no common ways of working, and lack of centralized data
  • Expensive manual solution in place due to the absence of an IT security environment
  • Challenges in integrating with external systems due to the use of diverse and custom integration technologies

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The Solution

Standardize, consolidate, and transform business processes leveraging SAP S/4HANA 1909

Infosys worked with the client to implement SAP S/4HANA 1909 as per their requirements.

The client had several diverse enterprise applications in use. Lack of common processes and data added to the complexity of the scenario. Infosys adopted a hybrid agile approach to consolidate all the applications.

Infosys recommended a standardized way of working and also put systems and processes in place to enable the client to utilize the features provided by SAP S/4HANA 1909.

  • Consolidated all main processes into a common IT system with transformed ways of working
  • Standardized master data and enforced master data management processes towards better governance
  • Streamlined finance and procurement processes for better efficiency and negotiations with vendors
  • Focused and harmonized roles and responsibilities


Established a standardized process for all purchases from suppliers with a framework agreement

Set up a system for real-time predictable spend analysis

Enabled a system to suggest maintenance activities in real time

Automated the creation of work orders

Enabled real-time analysis at the group level by creating common master data for customers, suppliers, and accounts

Improved operational efficiency and increased operating margins

Achieved automation, transparency, visibility, and simplicity