Ulta Beauty’s Transformation Journey with Infosys

Ulta Beauty partnered with Infosys on its multi-year SOAR program to modernize core operations and enable future growth. The transformation moved the organization from SAP ECC to SAP S/4HANA, creating a scalable digital core across finance, supply chain, procurement, and store operations.

From distribution center transformation to real-time inventory visibility through the mobile inventory application (MIA), the program combined deep process change with automation streamlining 100% of ETL and data validation and 40% of store rollout steps.

Deployed across 1,400+ stores through overnight rollouts, the transformation ensured seamless business continuity, even during peak holiday seasons.

The program delivered tangible, enterprise-wide impact:

• Up to 30% improvement in operational efficiency
• Stronger supply chain performance and real-time visibility
• Reduced shrinkage and improved store productivity
• Enhanced customer experience driving sales growth
• Lower cost and effort through automation and digital procurement

More importantly, it established a future-ready foundation for Ulta Beauty’s continued expansion.

Hear directly from the leaders behind this transformation:

• Shrihari Gumastha, Senior Vice President, IT Enterprise Applications, Ulta Beauty
• Natalie Fong, Vice President, Digital Product, Ulta Beauty
• Harish Bharathan, Vice President, IT Applications, Ulta Beauty
• Mayank Ranjan, Senior Vice President & Regional Head – Retail, Consumer Goods and Logistics, Infosys
• Tarang Puranik, Executive Vice President & Global Service Offering Head, Infosys