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Infosys Consulting

Service Offerings

Digital Transformation

We enable you to focus your whole value chain for the best customer experience and operational performance by:

  • Creating a continued set of positive experiences, resulting in sustained higher share of wallet and lifetime value, and positive influences on other customers
  • Creating next-generation commerce systems that deliver better multi-channel customer experiences through personalization, advanced selling and customer engagement techniques.
  • Translating your strategies into operational processes and information technology systems that optimize business performance, delivering excellence in sales processes.
  • Improving the performance of marketing operations by developing systems and operations that result in better customer acquisition/conversion and more efficient use of marketing spend techniques.
  • Changing the culture of IT organizations and their business counterparts, to develop capabilities and planning approaches to improve performance and become more nimble
  • Helping you to develop, test and scale new capabilities to deliver new revenue streams and defend against disruption

Service Owner

Phil Freegard

Phil Freegard, Partner

List of Service Offerings

  • Customer Experience Management :
    We help clients create and enhance customer lifetime value, higher share of wallet, and bring about a continued set of positive experiences
  • Multi-Channel Commerce :
    We create next-gen commerce systems for better multi-channel customer experiences through personalization, advanced selling, and engagement techniques
  • Customer Relationship Management :
    We translate client strategies into operational processes and IT systems that optimize business performance to deliver sales process excellence
  • Digital Marketing :
    We help clients improve their marketing operations performance by developing systems and processes that result in better customer acquisition and conversion
  • Agile Enterprise :
    We help clients change their culture, development capabilities, and planning approaches to improve performance and become more nimble (not just Agile SDLC)
  • New Business Models:
    We help clients develop, test, and scale new capabilities to deliver new revenue streams to defend themselves against disruptions

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