Industry Offerings

Service Parts Management

As competition across the globe increases, the automotive industry suffers from lower sales profits. However, the after-sales business continues to be a critical driver of growth for automotive OEMs owing to the extended average period of ownership of vehicles and the recent increase in car sales volumes.

Over the years, many enterprises have overlooked the potential of after-sales to drive financial growth. Thus, these departments struggle with disparate and complex processes and systems that hinder margin maximization across the supply chain. By establishing the after-sales business as an entity separate from vehicle manufacturing with its own process execution entity, sales, operations, and supply chain planning processes, the industry can address the challenges of high part availability, increasing cost pressures and stagnant inventory.

Our Offering

Infosys Consulting combines process expertise and system integration to enable supply chain optimization. Our offerings provide end-to-end services from assessing the business value realization to implementation advice to capture a complete view of the efficiencies across business and IT. We help clients transform their after-sales supply chain by:

  • Assessing supply chain optimization to identify value recognition opportunities across all nodes of the supply chain from supplier to end-customer
  • Implementing supply chain optimization ERP using best-in-class tools such as SAP Service Parts Management
  • Assessing complete supply chain visibility and ensuring the accuracy of parts data enables accurate planning, forecasting and early detection and warning of stock-outs.

Offering Owner

Tom Madonna Tom Madonna, Partner,

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