Acceleration of product parity with competitor's offerings combined with no contract service subscriptions will continue to increase customer churn, decline ARPU, high acquisition and in- life service costs.
Rapid commoditization of legacy services such as voice, video and data combined with market saturation is resulting in flat revenue or revenue decline in many customer segments.
As a Telecommunications Service Provider, you are faced with excessive competition from new market players who are very nimble and aggressive in their go-to-market approach. You are challenged with a delivery methodology largely based on waterfall with large and rigid IT release management cycles.
The communications industry is at the nexus of converging technologies. Service innovation and evolving business models demand a paradigm shift about how you compete as part of an ecosystem instead of solely as a company. Enabling the operational capabilities to work closely with ecosystem partners to launch new services and handle financial settlements will require transformation of BSS and OSS capabilities.