AI-first GCCs for Insurance Build | Innovate | Transform

Overview

Insurance enterprises are redesigning Global Capability Centers to take on a greater role in underwriting, claims, risk management, and business operations. Rising loss ratios, increasing regulatory complexity, evolving customer expectations, and the growing need for AI-driven decision-making are accelerating this shift. Traditional GCC models focused on operational efficiency are no longer sufficient.

AI-first GCCs for Insurance helps insurers Build with End-to-end Flexibility, Innovate with Accelerated Time-to-Value, and Transform with AI at the Core. Designed for the insurance industry, the solution combines domain expertise, AI, data, cloud, and operational excellence to strengthen underwriting precision, modernize claims operations, improve risk intelligence, accelerate innovation, and drive operational efficiency across the insurance value chain.

Powered by Infosys Topaz Fabric for Insurance and supported by proven GCC execution models, specialized talent programs, and ecosystem-led innovation, Infosys enables insurers to establish new GCCs, expand existing capabilities, and transform mature centers into strategic engines of business value.

Infosys combines end-to-end GCC lifecycle expertise, deep insurance domain capabilities, AI-first platforms including Infosys Topaz Fabric for Insurance, and an integrated ecosystem spanning talent, technology, and innovation to help insurers build scalable capabilities, accelerate transformation, and create sustained business value. Our capabilities span three strategic pillars.

Build with End-to-end Flexibility

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• Build Operate Transfer (BOT) for structured GCC setup, operation, and ownership transfer
• Assisted GCC Build for specialized insurance operations, digital engineering, and AI-led insurance analytics centers
• Captive Carveout models to transform underperforming operations into scalable, technology-enabled service hubs

Innovate with Accelerated Time-to-Value

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• AI-led talent development across underwriting, claims, fraud detection, and risk analytics
• Structured capability programs spanning insurance domain expertise, core platforms, data, and leadership development
• Innovation COEs leveraging Infosys Living Labs and ecosystem-led insurance solutions
• Rapid prototyping and deployment of AI-driven insurance solutions

Transform with AI at the Core

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• AI foundation powered by Topaz and Cobalt for enterprise-scale AI adoption
• AI-led core platform modernization across policy, claims, and billing systems
• Intelligent insurance operations across FNOL, claims adjudication, servicing, and compliance
• AI-powered engineering transformation to improve productivity and speed to market