AI-Driven DevOps: Accelerating Innovation and Agility in Business Operations

Alok Uniyal

By Alok Uniyal, Senior Vice President & Head – Process Consulting, Infosys

Alok leads the IT Process Consulting Practice at Infosys. He is also driving the Agile & DevOps Transformation at Infosys. As a seasoned IT Professional with rich experience in IT Consulting & Transformation, Alok specializes in helping organizations embrace New Ways of Working, leveraging Lean, Agile, DevOps, and Design Thinking - towards greater Business Agility & Resilience - translating to faster and better business outcomes. Over his 25 years of career, Alok has consulted many large corporations, globally.

In this Q&A, Alok discusses how AI-driven DevOps accelerates innovation and agility in business operations. He emphasizes the importance of setting up DevOps as a centralized capability and leveraging self-service reference pipelines for various technologies. He also highlights challenges like security and cultural shifts and explains how Infosys NextGen DevOps addresses them through AI-related assets and a Responsible AI framework. Additionally, he outlines how DevOps transformation boosts innovation, agility, productivity, and quality while fostering a healthy work culture and touches on the intersection of personalization and AI in enhancing customer interactions by delivering tailored experiences and insights based on customer data.

The article answers, pertinent questions on –

  • How does leveraging AI in DevOps processes drive innovation and agility within businesses?
  • How can organizations implement DevOps across various technologies and contribute to accelerating an organization’s value stream?
  • What challenges do organizations typically face when integrating AI with DevOps, and how does Infosys NextGen DevOps address these challenges?
  • How DevOps Transformation contribute to driving innovation and agility in businesses?
  • How does personalization intersect with AI in enhancing customer interactions?

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