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A digital transformation journey in Automotive

   

Enabled Connected Services for Revenue Growth

We collaborated with internal and external stakeholders to architect and implement a robust digital infrastructure, empowering the client to offer connected services. This initiative focused on increasing aftermarket revenue while ensuring strategic alignment through RACI matrix definition, transparent progress reporting, and proactive risk mitigation in steerco and cross-functional planning sessions.

Streamlined Aftermarket Service Delivery

We co-defined requirements and co-designed innovative digital solutions for aftermarket products. Our team conducted comprehensive business analysis for warranty management systems, facilitating seamless service delivery for both the client's customers and internal stakeholders, built on strong collaborative relationships.

Optimized Manufacturing & Logistics Software Integration

As business analysts and product owners, we defined the critical software download process for a new manufacturing facility and established essential system integrations to ensure efficient and uninterrupted operational workflows.

Ensured Flawless Customer Campaign Execution

We played a pivotal role in the customer life cycle domain by rigorously testing and validating sales campaigns across multiple markets. This involved meticulous scenario creation and testing, coupled with the identification and resolution of discrepancies to guarantee error-free deployment of price discount strategies and adherence to specific regional requirements.

Enhanced Tech Hub Onboarding and Resource Management

We addressed an unstructured onboarding process at the client's new tech hub by developing key performance indicators (KPIs) and creating insightful Power BI dashboards. This enabled real-time tracking of onboarding progress and resource allocation, leading to improved demand management, enhanced stakeholder communication, and greater overall operational efficiency.

Driving Digital Transformation and Unlocking New Value Across the Automotive Value Chain

Summary of Our Offerings:

  • We delivered business analysis for the development and integration of digital platforms for warranty management. This empowered the service partners to provide warranty services to the customers, and to provide clients’ internal stakeholders with critical claims data for enhanced decision-making.
  • We successfully led cross-functional product planning initiatives, fostering collaboration among digital teams and business stakeholders to define and execute a clear product strategy and vision.
  • Our team provided in-depth business analysis for the development of digital solutions to enable the client to sell connected services to its customers, creating new revenue streams through expanded aftermarket offerings.
  • We provided analysis of the digital and business environment to deliver digital connections and functionality in the areas of manufacturing and logistics, thereby capturing vehicle manufacturing information and making it available to downstream business stakeholders.
  • Our team enhanced the governance of the client's tech hub onboarding process by developing KPIs and implementing Power BI dashboards for real-time demand fulfillment tracking, enabling data-driven decision-making and improved operational efficiency.