Teknowlogy Group (PAC) & Infosys whitepaper: Hybrid (Return to) Workplace – How will it shape up in 2021 and beyond?

COVID-19 continues to have a dramatic influence on economies, companies and individuals.

At the end of 2020 and early 2021, we saw the third wave of COVID-19 in the US. Europe is also nearing a severe lockdown state where companies have been asked to let employees work from home wherever possible In mid 2021, it spread to the APAC region. For employers it means that COVID-19 will almost certainly keep them busy throughout 2021.

Organizations need to develop a vision of future working models for different roles and individual situations. The basic questions that need to be answered are which working model fits the organization and the needs of the different roles and individuals in an organization, and how an overall working model will look.

There is no back to normal as we knew it in 2019. Even after the COVID-19 pandemic, workplaces will be a hybrid mix between office and work from home, wherever possible and feasible for employees.
Wolfgang Schwab, Head of Cyber Security, PAC | teknowlogy


The future working model in most organizations should strongly focus on individual needs with a close connection to organizational needs. To understand the individual needs of employees, managers must talk to their staff. Understanding such needs allows a suitable working model to be found, eliminating irritation and frustration on both sides. These needs might change over time, meaning that decisions on working models need to be adjusted from time to time.

This whitepaper deep dives into two types of worker scenarios and how technology can contribute to their future of work.

  • Employees who need to be onsite such as medical staff, production staff in factories, crafts persons, salespersons in shops, to name a few. Get insights on what needs to be implemented for onsite workers.
  • Employees who can work from home at least some of the time with the right infrastructure, organization and mindset in place. Get insights on what needs to be implemented for offsite workers.

Register to download the paper

About teknowlogy Group

teknowlogy Group is the partner of choice for European focused IT market data, insights and advice. It brings together the expertise of two research and advisory firms, each with a strong history and local presence in the fragmented markets of Europe: CXP and PAC (Pierre Audoin Consultants). The company is the preferred partner for European user companies to define IT strategy, govern teams and projects, and de-risk technology choices that drive successful business transformation. The team has a second-to-none understanding of market trends and IT users’ expectations. The team helps software vendors and IT services companies better shape, execute and promote their own strategy in coherence with market needs and in anticipation of tomorrow’s expectations.

Capitalizing on more than 40 years of experience, the teknowlogy Group is active worldwide with a network of 50 experts.

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