In today’s business world, we are moving away from old-fashioned communication methods and embracing smart, cloud-based platforms. With so many people working on the go, there is a growing need for efficient messaging, call sharing, video, and meeting tools. At Infosys, we are revolutionizing Unified Communication and Collaboration services. We understand how clients use technology, streamline processes, and use data to make smart choices. Our goal is to break free from the usual, and empower businesses to succeed in the ever-changing UCC landscape. With our cutting-edge UCaaS platform, including AI assistants and immersive experiences, we are taking collaboration to new heights, boosting productivity for top client teams worldwide.

Our Offerings

Product Engineering
  • Product Management
  • New Product Development
  • Product Validation & Certification
  • Product Sustenance & Support
  • End to End Product R&D ownership
  • CPaaS Platform Development
Advisory & Consulting
  • Market Analysis
  • UC Strategy Definition
  • Product & Platform evaluation
  • Business Case creation
  • UC Architecture & design
Transformation & Migration
  • Digital Workplace Transformation
  • Brownfield & Greenfield deployment
  • Cloud Migration Service
  • Enhanced digital experience with GenAI & immersive holographic solution
As a Service
  • Conference Room as a service
  • SBC as a service
  • Enhance through CPaaS integration
Managed Services
  • All-in-one UCaaS: Unleash Seamless Communication on flexible subscription
  • Managed Operations

End-to-end design, deployment and professional services across UC&C platforms

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Our Differentiators

  • Experience our committed difference with ready to use industry-focused UC accelerators that help customers drive predictive analysis to intelligent automation backed by our partner ecosystem.
  • We ensure adaptative scalability with our customer centric agile workforce and UC domain experience from development to product launch. We provide our customers with enhanced ROI and a future proof roadmap.
  • The 360-degree partnership with industry leading OEM vendors like Microsoft, Ribbon, and Cisco and a joint R&D program for product validation and general availability at the core benefit our customers with early bug identification, right investment fast deployment and better issue triaging.

Ecosystem of our Strategic Partners

  • Our partner ecosystem elevates the business experience by synergizing diverse strengths, ensuring tailored solutions and sustained satisfaction.
  • Infosys envisions a Unified Experience Ecosystem. We seamlessly integrate communication, collaboration, and productivity tools, eliminating silos and fostering a cohesive digital workplace that encourages innovation and teamwork.

Click here to learn more – Partnership Ecosystem, Analyst Recognition and Success Stories



Challenges & Solutions

Unified Communications and Collaboration services enable faster scalability and provide a well-defined roadmap to re-architect existing infrastructure, applications, legacy voice network and help accelerate the implementation of Cloud UC&C solution, based on the client’s business requirements.

Unified Communications and Collaboration services addresses multiple pain points of PSTN and meetings by providing business solutions such as transformation of Voice Infrastructure, Intelligent & Least Cost Routing, enhancement of VoIP call-backs for UC&C application & VoIP desk phones by deploying cloud solutions such as WebEx Audio.

AI-powered cloud collaboration solutions developed by Infosys can be integrated with multiple data sources to provide context and insights into communication through digital assistance such as virtual assistants and real-time transcripts, thereby enhancing the meeting experience.

Organizations are looking to have single vendor provide end-to-end managed service with a pay-per-use model. Infosys helps clients lower the TCO & foster innovation through E2E Managed Services model delivered through per-user-per-month pricing.