As organizations look into the Business Continuity Planning (BCP) across the world, they are rapidly deploying or upgrading unified communication solutions to enable world-class communication and collaboration infrastructure. The number of devices and applications in an organization have been increasing exponentially. Coupled with a highly mobile workforce, the demand for high-volume messaging, call sharing, video and meeting capabilities are the need of the hour. Unified communications and collaboration provides benefits to enterprises by providing real-time unified access to interactions, through integration of multiple communication platforms that have the potential to offer seamless user experience.

Unified Communications and Collaboration (UC&C) Services provides end-to-end, flexible, and cost-effective collaboration technology solutions that enable digital workplaces for global enterprises.

R&D Services
  • Product Architecting and Management
  • Product Development and Customization
  • Product Validation and Certification as Service
  • Product Sustenance and Support
  • End to End Product R&D ownership
  • Professional Services
Digital Workplace Transformation
  • Transform Telephony Systems to Cloud Solutions and to NextGen collaboration solutions such as MS Teams, Cisco WebEx Teams, Hybrid Solutions, etc.
  • End to End ownership including consulting, design, deployment, integration, and managed services
Smart Collaboration as a Service
  • Hyper productive, Cloud based Smart Conferencing and Collaboration as a Service
  • Secured Collaboration & Seamless Connected Experience for a modern-day worker, from "Pocket to the Boardroom"
Al Powered Automation
  • Autonomous / self-heal systems to identify and fix. UC issues
  • Automated onboarding and offboarding of users on VolP PBXs
  • Al enabled features on Video Conferencing services.
  • Voice Commands and Facial Recognitions to join meetings
UC Applications
  • Soft clients
  • Audio/video conferencing
  • UC PBX’s
  • Collaboration tools
  • Cloud calling platforms

Core services

  • Design, Build and Integration services to help clients either setup new collaboration services or transform existing ones
  • Fully managed services for multivendor collaboration solutions including voice, video, messaging, presence and conferencing with on-premises, hosted, cloud or hybrid deployment models
  • Conference-Room-as-a-Service model based on a pure OPEX approach that leverages AI-enabled next gen conference room infrastructure with complete managed services, and charged on per meeting hour basis. Provides support for real-time telemetry, usage statistics, customer experience and always on experience.

Technology Accelerators

  • Direct Inward Dialing (DID) Manager – Automated checks on DID numbers to process enterprise voice request for the user, reducing manual efforts by 70%
  • Provisioning Manager – Zero-touch provisioning for onboarding and offboarding users, saving time, human error and time to provision by 80%

End-to-end design, deployment and professional services across UC&C platforms

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Infosys is a strategic partner to top telcos, OEMs and product companies providing expertise in product design, development and launch.

Infosys is uniquely positioned to advise, design, develop, deploy, integrate, manage, automate and co-innovate Unified Communications Solutions for clients on Cisco Collaboration Stack, Microsoft Collaboration Stack (Skype for Business and MS Teams), Avaya, G-suite, Slack, UCaaS (8x8, HCS) and many more.


Challenges & Solutions

Unified Communications and Collaboration services enable faster scalability and provide a well-defined roadmap to re-architect existing infrastructure, applications, legacy voice network and help accelerate the implementation of Cloud UC&C solution, based on the client’s business requirements.

Unified Communications and Collaboration services addresses multiple pain points of PSTN and meetings by providing business solutions such as transformation of Voice Infrastructure, Intelligent & Least Cost Routing, enhancement of VoIP call-backs for UC&C application & VoIP desk phones by deploying cloud solutions such as WebEx Audio.

AI-powered cloud collaboration solutions developed by Infosys can be integrated with multiple data sources to provide context and insights into communication through digital assistance such as virtual assistants and real-time transcripts, thereby enhancing the meeting experience.

Organizations are looking to have single vendor provide end-to-end managed service with a pay-per-use model. Infosys helps clients lower the TCO & foster innovation through E2E Managed Services model delivered through per-user-per-month pricing.