As organizations look into the Business Continuity Planning (BCP) across the world, they are rapidly deploying or upgrading unified communication solutions to enable world-class communication and collaboration infrastructure. The number of devices and applications in an organization have been increasing exponentially. Coupled with a highly mobile workforce, the demand for high-volume messaging, call sharing, video and meeting capabilities are the need of the hour. Unified communications and collaboration provides benefits to enterprises by providing real-time unified access to interactions, through integration of multiple communication platforms that have the potential to offer seamless user experience.
Unified Communications and Collaboration (UC&C) Services provides end-to-end, flexible, and cost-effective collaboration technology solutions that enable digital workplaces for global enterprises.
Infosys is a strategic partner to top telcos, OEMs and product companies providing expertise in product design, development and launch.
Infosys is uniquely positioned to advise, design, develop, deploy, integrate, manage, automate and co-innovate Unified Communications Solutions for clients on Cisco Collaboration Stack, Microsoft Collaboration Stack (Skype for Business and MS Teams), Avaya, G-suite, Slack, UCaaS (8x8, HCS) and many more.
Unified Communications and Collaboration services enable faster scalability and provide a well-defined roadmap to re-architect existing infrastructure, applications, legacy voice network and help accelerate the implementation of Cloud UC&C solution, based on the client’s business requirements.
Unified Communications and Collaboration services addresses multiple pain points of PSTN and meetings by providing business solutions such as transformation of Voice Infrastructure, Intelligent & Least Cost Routing, enhancement of VoIP call-backs for UC&C application & VoIP desk phones by deploying cloud solutions such as WebEx Audio.
AI-powered cloud collaboration solutions developed by Infosys can be integrated with multiple data sources to provide context and insights into communication through digital assistance such as virtual assistants and real-time transcripts, thereby enhancing the meeting experience.
Organizations are looking to have single vendor provide end-to-end managed service with a pay-per-use model. Infosys helps clients lower the TCO & foster innovation through E2E Managed Services model delivered through per-user-per-month pricing.