Enterprise Case Study: Infosys and Syngenta - Creating the Agile SAP AMS Organization
Headquartered in Basel, Switzerland, Syngenta Group is one of the world’s largest manufacturers of seeds and crop protection solutions. Syngenta’s internal users were unhappy with the time taken to resolve tickets and issues, and the AMS teams were dissatisfied with the processes that hindered them from optimizing their function. Syngenta wanted to transform the SAP AMS support function to:
- Reduce costs
- Simplify the operating model and reduce time-to-market
- Reduce disruption and improve service perception
- Increase control and transparency
Infosys leveraged its in-depth knowledge of the processes and systems to design a tailor-made DevOps framework. Infosys also brought together SAP experts from across its business to offer and “outside-in” view that was used to cross-pollinate best practices from other customer journeys. Infosys implemented its FIT-FAST-FRESH framework, which established the major levers for the transformation.