A leading Switzerland-based pharma multinational partnered with Infosys to integrate their newly acquired business and 18 country sites with their existing SAP global platform for EMEA and APAC regions. The objective was transformation and enhancement of the global template to enable:

  • Financial and logistical transparency
  • Operational effectiveness
  • Reduced system complexity by eliminating multiple legacy systems
  • Separate MES and SAP layer for production operational efficiency
  • Better operation of warehouses with automated processes and enhanced 3PL set-up
  • Efficient production planning via detailed scheduling

Key Challenges

  • Existing blueprint documents lacked details needed to develop functional and technical specifications extending into the build phase
  • Multiple iterations to standardize data and design templates since business teams had no prior SAP experience
  • Data inconsistency across views/tables for major masters such as materials, customers and vendors impacting downstream objects
  • Absence of a strong change control process adherence was resulting in multiple iterations of requirement approvals and closures
  • Low business involvement and site readiness

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The Solution

Standardization, automation and extension of business value chain

  • Extended business value chain by integrating the acquired company
  • Standardization of processes to extend the scope of shared services
  • Simplification of planning and financial consolidation eliminating time-consuming manual processes
  • Establishment of strong OCM and VRM models
  • Improved process adherence and change management processes


Delivered process excellence across the entire organization

Ensured complete and seamless integration as an organization with standardized planning and processes driving efficiency and automation

Automation of financial closing and reconciliation eliminated manual activities required by the legacy system

Improvement in data quality leveraging Infosys Data Services Suite (iDSS)

Complex transformations, heavy data load/consistency and easy reconciliation reports provided firm control to business owners on overall data