The client is a global engineering company based in Sweden with subsidiaries in seven countries. They offer a portfolio of products like pavers, mobile feeders, rollers, and planers.

The client engaged Infosys to roll out SAP S/4HANA and the CX template solution. The rollout had to be done in parallel across their countries of operations. Infosys also provided application support in a managed services model after go-live.

Key Challenges

  • Simultaneously execute the rollout program across four geographies and three time zones
  • Manage the misalignment between the global template and local business processes among different geographies
  • Sustain end-user confidence due to 100 % remote execution of user training, user acceptance testing, go-live, and hyper-care due to the coronavirus pandemic
  • Meet stringent timelines listed in the transition service agreement (TSA) between the parent company and third-party service providers
  • Avoid loss of business confidence in the solution arising from important requirements being missed during project scope workshops (due to misalignment between business and IT)
  • Limited business availability due to different country-specific holidays
  • Missing test plan/scripts and other template artifacts

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The Solution

SAP S/4HANA and CX template rollout to multiple countries

The client wanted to extend the global functionality of the SAP Global Template in their new operating model and standardize services in customer, production and distribution centers.

Infosys deployed SAP S/4HANA and the CX template solution in various countries and provided application support.

The Infosys approach was to execute an industrialized rollout based on previous implementation rather than start from scratch and keep the global template wherever possible. This approach was designed to minimize overall cost, project timelines and business disruption.

Accelerating digital transformation journey

  • Provided a transparent and robust governance structure
  • Assessed the impact of missed requirements and delivered additional critical objects to ensure business confidence in the new solution
  • Executed a fully remote go-live on time – the first of its kind in the industry
  • Leveraged agile practices to align solution delivery with business availability, thereby reducing any adverse impact during testing
  • Enabled solution adaptability and extendibility so that new entities can be quickly deployed


Helped the client adopt a legal and statutory entity structure

Allowed up to 90% adaptation of the solution in all geographies

Automated recording during inbound, outbound and internal processes, thereby reducing manual effort and paperwork

Streamlined planning by enabling integrated logistics operations with third-party logistics providers

Enabled compliance with GST (Goods and Service Tax) for India and GTS (Golden Tax System) for China to meet local legal requirements

Integrated with Infosys Warehouse Management solution to facilitate material handling and supply

Enhanced user experience through local language support