Infosys Consulting

Service Offerings

Multi-channel commerce

In our experience, many companies suffer from high total cost of ownership due to constraints within legacy systems and multiple channel / customer engagement platforms. These companies need to adopt new or improved business operations e.g. marketplace or advanced delivery options. They also need agent / dealer support systems to be integrated with “owned” systems to deliver a connected / integrated multi-channel customer experiences.

We also support clients expanding internationally or reacting to competitive threats. We:

  • Advise businesses how to plan and execute the globalization / localization of systems, the international roll out of channels, and new fulfillment solutions
  • Support the ongoing support to international operations; our clients build upon our multi-channel expertise and our international reach
  • Advise clients how to respond to competitive pressures by deepening customer relationships through multi-channel commerce solutions

Our consultants are experts in multi-channel commerce in retail, banking, insurance, and manufacturing and will help you to:

  • Improve conversion rates and share of wallet
  • Reduce total cost of operations
  • Optimize supply chains and delivery systems
  • Increase revenue by reducing downtime
  • Improve operational efficiency through standardization while enabling a unified customer experience
  • Accelerate speed to market

Service Owner

Phil Freegard

Phil Freegard, Partner

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