Industry Offerings

Seamless Inventory

Flawless & delightful customer experience is a critical factor that influences the end customer’s choice of retailers. Many retailers have expanded their channels of interaction & transaction with the customers, by going the ‘Omni-channel’ way of doing business, or are planning on embarking in such a journey.

However, such retailers have to be mindful of encountering some key issues such as:

  • Poor consumer experience due to cancellations / short ships / delayed fulfillment
  • Revenue loss due to lost sales
  • Increase in inventory costs due to decrease in inventory turns
  • Financial exposure due and the need to issue appeasements

Our Offering

Infosys brings deep expertise as well as the ability to manage complete solution including Business Consulting, Program Management and Technical skills in this area.

Infosys has worked with some of the biggest names in the Industry and continues to do so. Our value proposition includes:

  • Unique methodology based on design thinking to solve for the complex problems involved while delivering accelerated business value
  • Strong solution (EPOCH) based on best in class technology
  • Usage of Solution accelerators including storyboards/personas, use case and business requirements catalog and Value Realization Model
  • Supply chain processes assessment
  • Analysis of current store operations
  • Fulfillment analytics and reporting

Partnering with Infosys will certainly yield significant, measurable benefits, such as:

  • Improved customer fulfillment experience
  • On time deliveries for eCommerce orders
  • Reduced contacts to Customer Care call center

Offering Owner

Guillaume Vingtier

Guillaume Vingtier, Sr. Principal,

David Sauls

David Sauls,

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