Testimonial
From Friction to Flow
TE Connectivity on building a smarter supply chain with Infosys and ServiceNow
As a global technology leader operating across more than 140 countries, TE Connectivity needed a modern procurement experience that could scale with the business while improving efficiency, visibility, and governance. Its legacy procurement processes were fragmented across regions, relied heavily on manual intervention, and did not provide employees with a unified self-service experience.
Infosys helped TE Connectivity modernize this landscape through a ServiceNow-based Source-to-Pay solution that now serves as a single global access point for direct procurement activities. The solution automates procurement workflows, improves visibility across the procurement lifecycle, and creates a more intuitive experience for employees worldwide.
Business outcomes
The transformation helped TE Connectivity create a more standardized, scalable, and user-friendly procurement ecosystem.
Standardized procurement processes across global operations
Enhanced user experience through a modern e-catalog environment
Reduced manual effort through workflow automation
Improved operational efficiency and visibility across the procurement lifecycle
Built a scalable foundation for future AI-enabled procurement capabilities
Infosys was a critical integration partner working side by side with TE and ServiceNow to implement on time, on budget, and at scale. To hit all of these things was very impressive and Infosys was at the heart of that. I see Infosys as a key partner going forward when time-to-market, cost, speed, and expertise matters.
Eddie Wright
VP & Chief Procurement Officer, TE Connectivity
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