Insights
Infosys Enterprise Service Management Café-ServiceNow Industry Solutions for Business Transformation
Infosys provides industry solutions and leverages new age technology areas such as Artificial Intelligence, Machine Learning, IoT, AR and VR to help organizations transform their business processes with ServiceNow and accelerate digital transformation. Our professionals’ domain expertise across industries such as Financial Services, Insurance, Manufacturing, Telecom, Education, Health Care, Retail, Utilities enables us to build innovative industry solutions over the ServiceNow Platform and address our clients’ unique business problems.
In collaboration with ServiceNow, Infosys has built 8 apps and solutions which are listed on Industry Solutions showcase on ServiceNow app store.
Complaints Management for Financial Services
Enhance and transform the customer experience in banking using ServiceNow CSM
Customer Services 360 for Manufacturing
Empower customer service and field technicians with technology to improve productivity
Warranty Management
Transform warranty claim management process for the manufacturing industry
Global Business Services
Transform multi-functional shared services into a single system of record to elevate end user experience
Gamification Application
Create a unique employee experience by providing agents and managers with transparent and competitive working environment
Service Order and Intent based Service Management for Service Provider
Improve operational efficiency and customer experience leveraging ServiceNow Telco capabilities
Logistics Service Management
Automate supply chain management workflows which can be leveraged by Telecom or any other industry for B2C B2B customers
Dispute Case Management
Transform the customer and investigator journey to manage dispute cases for the Telecom industry
Connect with one of our ServiceNow experts and transform your industry today.
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