- Service Experience Transformation
An article by Narsimha Rao Mannepalli, EVP - Head Global Services - Independent Validation Solutions, Infosys on the “Role of Enterprise Service Management to Develop Crisis Resistant Enterprises in the COVID-19 World”.
The article talks about how organizations now consider IT as a strategic partner for end-to-end business transformation with a shift of focus towards proactive IT operations management that emphasizes outage prevention. This piece additionally calls out how Enterprise Service Management can be a differentiator as cloud adoption and growing expectations about IT are becoming strategic business drivers to elevate service experience.
Read the full article here.