From Portals to Conversations: The New Front Door for Employee Services

Infosys, alongside leaders from ServiceNow and Moveworks, presents an insightful fireside chat on how AI‑driven conversations are redefining the enterprise service experience. As employees increasingly expect natural, intuitive interactions, the discussion explores how organizations can orchestrate workflows seamlessly behind the scenes. Employee expectations are shifting from navigating multiple systems to seeking conversational support that understands enterprise context and connects across various business functions. This shift highlights the need for a single search and actionable layer that provides accurate results and triggers the right actions across the enterprise.

In this conversation, Aniesh Myneni, Infosys, is joined by Ajit Ravisankar, ServiceNow, and Ankur Jhunjhunwala, Moveworks, to explore how conversational AI, enterprise context, and workflow orchestration are reshaping employee services. Discover how AI-led conversations enhance employee experience, reduce friction, improve productivity to deliver faster, more contextual outcomes.