Service Experience Transformation Chronicles: Redefining Service Experience - S1:E2

Season 1 – Global Business Services | Episode 2 – The Partner Perspective

Continuing the discussion on Global Business Services (GBS), Infosys’ partner, ServiceNow, brings the partner perspective on GBS and how it can be extremely successful for organizations, if done right. Paul Hardy, Innovation Officer, EMEA, ServiceNow, elaborates on the challenges and the problem statement faced by clients in the GBS space.

The second episode of Service Experience Transformation Chronicles on the topic GBS deep dives into the importance of connected workflows, key pain points that organizations are facing and what they need to be looking at to transform their business functions. Hear the strategy and collaboration of Infosys and ServiceNow for a successful GBS implementation and the next in GBS to enable enterprise transformation journey.