Virtual Roundtable: Transforming Customer Experience in Financial Services

Customer Experience (CX) today is imperative for realizing customer expectations and driving differentiation and growth. In competitive intensive industries such as Financial Services and with the advent of digital explosion, it has become fundamentally important to incorporate enhanced digital experience for customers. However, delivering a competition-crushing customer experience is no easy task in today’s multi-touchpoint world.

Watch this exclusive discussion to learn about strategies and solutions for overcoming the challenges of meeting modern CX demands in financial services. Hear our speakers share their perspectives on:

  • Modernizing the existing tech stack
  • Taking an omnichannel approach
  • Connecting disparate data sources
  • Prioritizing data security


  • Tom Reuner, Senior Vice President, IT Services, HFS (Moderator)
  • Kerri Lemme-Moretti, Information and Analytics Manager, Citizen’s Bank
  • Gregory Kanevski, Global Head of Banking, ServiceNow
  • Ashish Sethi, Industry Principal, Service Management, Infosys