In Conversation with ServiceNow – Transforming Telecommunications with Intent-based Service Order Management

In this video chat, Jinu Koshy, AVP – Senior Industry Principal, Infosys discusses with Rohit Batra, VP and Head of Product, Telecommunications, Media & Entertainment at ServiceNow on evolving telecom business models and challenges faced in the order validation and fulfillment process. They go on to talk about intent-based service order management, technologies driving this approach, collaboration on digital solutions for telco, part of Infosys Cobalt, advantages and outcomes of an intent-based approach.